Privacy Policy

Last updated: 11 March 2026

1. Introduction

Peoplewise Technologies Limited ("we", "us", "our"), a company registered in England and Wales with the Companies House in the United Kingdom, operates the Mobiliser platform ("Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Platform.

By accessing or using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform.

2. Information We Collect

2.1 Information You Provide

Account information: name, email address, username, password, date of birth, gender, profession, and phone number.
Profile information: avatar/profile photo, biography, and location details (country, state, LGA, ward, polling unit).
Content: posts, comments, poll responses, event RSVPs, messages, and broadcast communications you create on the Platform.
Organisation data: membership details, leadership roles, and administrative actions within organisations and movements.

2.2 Information Collected Automatically

Device information: device type, operating system, platform (iOS, Android, web), and device tokens for push notifications.
Usage data: pages visited, features used, interaction patterns, and timestamps.
Log data: IP addresses, browser type, referring URLs, and access times.

2.3 Information from Third Parties

Social login providers: when you sign in via Google, Facebook, or Apple, we receive your name, email, and profile identifier from those services.

3. How We Use Your Information

We use your information to:

Create and manage your account and authenticate your identity.
Provide, maintain, and improve the Platform and its features.
Deliver notifications (in-app, push, and email) based on your preferences.
Enable community engagement features including posts, events, polls, messaging, and broadcasts.
Administer organisational hierarchies, memberships, and geographic-based content delivery.
Generate analytics and dashboards for administrators and movement leaders.
Process wallet transactions and financial disbursements.
Maintain audit logs for security and compliance purposes.
Send service-related communications including daily summaries and event reminders.
Detect, prevent, and address technical issues, fraud, or security threats.

4. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

Contract performance: processing necessary to provide the Platform services you have requested.
Legitimate interests: improving the Platform, ensuring security, preventing fraud, and providing analytics.
Consent: for optional communications and marketing, which you may withdraw at any time.
Legal obligation: where we are required to process data to comply with applicable laws.

5. Data Sharing and Disclosure

We may share your information with:

Other users: your public profile, posts, and activity within organisations are visible to other members as determined by your privacy settings.
Organisation administrators: admins and leaders within your organisations can view member information, activity, and analytics.
Service providers: third-party services that help us operate the Platform, including cloud hosting (Render), email delivery (Resend), push notifications (Firebase Cloud Messaging), file storage, and AI services (OpenAI for content summaries).
Legal requirements: when required by law, regulation, legal process, or governmental request.

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with the Platform services. When you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain certain data for legal or compliance purposes. You can request account deletion here.

Audit logs are retained for a minimum of 12 months for security and compliance.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption of data in transit (TLS/SSL), secure password hashing, JWT-based authentication with role-based access controls, and regular security reviews.

8. International Data Transfers

Your data may be processed in countries outside the United Kingdom and Nigeria. Where data is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms recognised under UK GDPR and the Nigeria Data Protection Regulation (NDPR).

9. Your Rights

Under UK GDPR and NDPR, you have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete personal data.
Erase your personal data (right to be forgotten). Request account deletion.
Restrict processing of your personal data.
Data portability — receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests.
Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at privacy@watchtowercommand.com.

10. Children's Privacy and Child Safety

The Platform is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

We maintain a zero-tolerance policy towards child sexual abuse and exploitation (CSAE) on the Platform. All users are encouraged to report any suspected CSAE content or behaviour immediately. For full details on our standards, prohibited conduct, detection measures, and reporting procedures, please refer to our Child Safety Policy (CSAE).

You can also report child safety concerns directly through our in-app reporting tool or by emailing childsafety@watchtowercommand.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last updated" date. Your continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

Peoplewise Technologies Limited
Registered in England and Wales
Email: privacy@watchtowercommand.com